iTilasia plays a dominant role in providing IT Service Management (ITSM) solutions unique to each business requirement. The foundation of our business consists exclusively of IT Service Management Professional Services, Training and Outsourcing. We envisage the ITSM future, our ultimate goal is to provide outstanding results in process implementation, cost reductions and Customer retention. Whatever the service is that we provide, we do it with pride, focussing on Customer Satisfaction.
iTilasia provides training to Company staff and Management using the IT Infrastructure Library (ITIL) framework. We provide the foundation fundamentals for a Good understanding of the IT infrastructure functions as well as Management level certification and practitioner training. At iTilasia all trainers are certified with between 10-20 years of experience in IT Service Management. All consultants hold professional certificates in IT Service Management issued by one of the two world-wide examination boards.
We provide constant updates to Management on the progress of our consultancy improvement plans. We encourage Management to participate in each discussion during the improvement process. iTilasia provides full implementation of IT Infrastructures or will simply help resolve some difficult issues with a single process.
Our Outsourcing is based on ITIL “best practice” methodologies. We will manage your IT infrastructure to ensure premier functionality, this allows you to concentrate on your core competencies. We will review the existing IT infrastructure and advise how to transform it in accordance with ITIL “best practice” methodology. Upon completion of the transformation, iTilasia is available to champion your IT Infrastructure.