iTilAsia Consultants are leading the way in Asia developing Service Catalogues for IT sevices offerd to the business. The purpose of the Service Catalogue is threefold: 1. It provides end to end service asset information 2. It minimizes the resolution time of services 3. It identifies business critical services needed to run the business, good for planning IT Service Continuity.

All services identified in the service catalogue have associated Service Level Agreements (SLA's), Operational Level Agreements (OLA's) and Underpinning contracts (UC's). These enable an organization to have better focus on service quality, providing service performance or a utility with fewer constraints.

From a service provider perspective, third parties contracts and OLA's underpin the service level targets agreed with the customer. The service Catalogue can provide a single source of information for multiple service level offerings from a single service package.

To find out more about the value a Service Catalogue can provide to your organization contact us at: info@itilasia.com