A complete package from the Foundation level to Masters, including text books and exams from Certified trainers.

Learn how to manage, apply and analyse ITIL processes in a fun enviroment. Case studies, exercises, practical assignments and classroom teachings (10 days) are used to pass on the skills needed to attain the highly sought-after Manager's Certificate in IT Service Management.

During the course, newly acquired insight is applied to various case studies allowing the participants to develop an understanding of the application of ITIL’s good practices in a real-world environment.

The course material is based upon ITIL's Service Delivery and Service Support Book . The instructors have a wealth of IT Service Management and ITIL knowledge and implementation experience.

The ITIL Service Manager Program (The Black Belt MASTERS course) is scheduled over a ten-week period and requires a high degree of commitment from both the participants and their respective organisations.

Participants
The program is targeted at those who are responsible for managing, implementing or advising on IT Service Management/ITIL processes - either in a project setting or on a day-to-day basis.

Prerequisites
Prior to being accepted into the program, each participant will be assessed (during the intake interview) against the following prerequisites:
- Relevant direct management experience within
- IT Service Management
- Problem analysis experience
- Excellent communication, presentation, team building, negotiation, and conflict resolution skills.
- Strong leadership and interpersonal skills will be considered an asset.

Skills Attained
Each program participant will develop skills in the following areas in preparation for the ITIL Service Manager examination:
- Analytical skills
- Process assessment skills
- Organisational structure design

Enroll today!

info@itilasia.com