COURSE
FEES include exam fee
There are three Intermediate Streams:
The
CAPABILITY STREAM, the LIFECYCLE STREAM and the
Managing Across the Lifcycle.
For
more information about the intermediate
streams, contact us:
email:
karen.leo@itilasia.com
|
ITIL
Intermediate Release,
Control and Validation (RC&V)
5 day course: SG$3888
Consists
of Release and Deployment,
Change and Configuration
Management processes
ITIL Intermediate Operational,
Support and Analysis
(OS&A) 5 day course:
SG$3888
Consists of the Event, Request Fullfilment, Access,
Incident and Problem Management processes and the
Service Desk, Technical, Application and IT Operations
Functions.
ITIL
Intermediate
Service Offerings and Agreements (SO&A)
5 day course:
SG$3888
Consists of the the
following Management
processes:Service Portfolio,
Service catalog, Service
Levels, Demand, Financial,
Supplier, Business relationship
and improvement.
ITIL
Intermediate Planning,
Protection and Optimization
(PP&O)
5 day course: SG$3888
Consists of the following
Management processes:
Availability, IT Service
Continuity, Capacity,
Demand, Security, Risk
and Improvement processes. |
